Under “My Profile,” tap “Payment History.” You’ll be able to view your Active Pass purchases and all of your Transaction History here.
You can view purchase details for your Active Passes here. You can also tap on an event in your Active Passes to view the Transaction Details and Email yourself a new copy of your Receipt, or tap on View Passes to be taken to your passes.
You can see all of your transaction history here. You can tap on an event in your Transaction History to view the Transaction Details and Email yourself a new copy of your Receipt.
After every purchase, a purchase receipt will be emailed to the email in your account profile.
If you did not see your emailed receipt, please check your Spam folder. If you don’t see it there, make sure you have entered your email address correctly by going to “My Profile” in the app menu and tapping on “Edit Profile” to verify your email address.
You can also resend the receipt to yourself or anyone else by tapping on an event in your Transaction History to view the Transaction Details and Email yourself a new copy of your Receipt.
My Payment Failed
A declined credit card transaction means that something went wrong while your purchase was being processed and that the purchase couldn’t be completed. Your bank and/or card issuer have many protections in place that can prevent purchases from going through to protect you from fraud.
Top 3 Reasons Why Your Payment May Have Failed:
- Flagged as potentially Fraudulent
- Expired Card / Invalid CVC
- Insufficient Funds
Make Sure Your Card Information is Correct
If your payment fails, start by double-checking your payment method in your profile to ensure that you entered the right information, including:
- Your credit card number
- Billing zip code
- Expiration date
- Security code
Flagged as Fraudulent
In many cases, declined transactions are for your own protection. Credit cards are often flagged automatically when used in a way that suggests the charges might be fraudulent.
- For example, making a small purchase and then following it up with a large one can be flagged as suspicious by your card company.
Once a card is flagged, it’ll generally be declined indefinitely in order to prevent unauthorized purchases, though fixing the issue is typically as simple as contacting your issuer to confirm that whatever behavior caused your card to be flagged was your own action.
Contact Your Bank or Credit Card Company
On the back of your credit card, you’ll find the customer service number. Call and ask the representative why the charge is being declined. Your credit card issuer will be able to help you resolve the issue.
If you think you were charged incorrectly for a purchase, please submit a Support Request to the Kart Pass Team so we can investigate this for you!